European Union Support Project for the Improvement of Quality and Accessibility of Public Services in PALOP countries and East Timor (PASP)

Various countries

Sector: Good Governance

Parceiros: Camões, I.P., Agência para a Modernização Administrativa, I.P. (AMA), Instituto Nacional de Fomento para a Sociedade da Informação of Angola (INFOSI), Núcleo Operacional para a Sociedade de Informação of Cape Verde (NOSi), Centro de Inovação, Tecnologia e Governação Eletrónica of Guinea-Bissau, Instituto Nacional e Tecnologias de Informação e Comunicação of Mozambique (INTIC), Instituto de Inovação e Conhecimento of São Tomé and Príncipe, Direção Nacional dos Registos e do Notariado of East Timor

Budget/duration: EUR 6 million (EUR 5 million from the 10th EDF and EUR 1 million from Camões, I.P.) / 36 months

Aim of Intervention

To assist the modernisation of public administration in PALOP countries and East Timor through the implementation of information technology in the public services (e-governance).

This project aims to improve the level of access that citizens of PALOP countries and East Timor have to electronic public services through the training of state entities with responsibilities in the preparation and approval of laws and regulations in this area, as well as in the implementation of national policies and programmes.

PASP unites all the key points of interest in each of the partner countries, which play a key role in achieving the desired results, particularly in the following national projects:

  • The ‘Andando com as TIC’ (Moving with IT) project in Angola involves the creation of mobile centres offering the public free access to information technology;
  • The implementation of a computerised system for the registration of cars, vans and other vehicles in Cape Verde in order to better serve the local business environment and help stimulate investment;
  • In Guinea Bissau, the upgrade of the civil register was part of a strategy to improve the country’s registration system and implement a pilot programme to digitalise the civil register.
  • In Mozambique, the aim of the new electronic system for certifying and identifying citizens was to enable the registering of digital signatures for both individuals and groups of people as a means to improving the security of electronic transactions, among other things;
  • In East Timor, the introduction of an identity card system will improve the public registry and notary services and make them more professional as a result.